Need help?
Frequently Asked Questions
We accept major credit cards, PayPal, Google Pay, and Wilson's requested wire transfers.
Please note that orders cancelled prior to shipment will not be refunded for credit card processing fees incurred at the rate of 3%.
Shipping & Orders
Your order may take 24-48 hours to process, once your order has been processed you will receive an email with the shipping confirmation and tracking.
Orders ship Monday through Friday via FedEx Express Standard Overnight. We are not able to ship to PO Boxes.
Due to the high value of our products signature confirmation will be required on all orders.
All orders are shipped in inconspicuous packaging.
To track an order, please visit your Wilson's account or shipping confirmation email.
Additional order validation may be required and can delay delivery.
You are responsible for any sales, duty, or other governmental fees, or taxes. We will collect applicable taxes if we determine necessary. Taxes will be calculated at checkout when required.
Fee: Shipping is complimentary on all US orders over $1,000 via FedEx Standard Overnight. Orders under $1,000 are shipped via FedEx 2 Day.
Delivery Time: 1-2 business days from the time that you receive the shipping confirmation and tracking email barring any unanticipated FedEx delays.
Processing: Your order may take 24-48 hours to process, once your order has been processed you will receive an email with the shipping confirmation and tracking.
Please note that orders cancelled prior to shipment will not be refunded for credit card processing fees incurred!
Shipping charges apply to all international purchases. Price will be quoted based on value, destination and location availability by carrier. Please call or e-mail prior to placing an order for shipping fees and to verify shipping is available at your location.
If you are outside the United States, your country's customs might charge an import fee. Purchaser is responsible for all of the imports taxes, duties or other import related fees. You can find more information about import fees by contacting your customs office directly.
The shipping and handling costs are for merchandise listed and described on WilsonsEstateJewelry.com The costs are calculated by the total price of the items in your order. All orders are shipped via FedEx/DHL unless otherwise stated.
Returns
Returns within the US are complimentary!
We want you to be happy with your purchase. Wilson's must be contacted within 3 days of delivery of your package if you intend to return your purchase. You have 5 days from receipt of your fully insured return label to return the item for any reason. Return QR codes are sent via email. If Wilson's is not contacted within 3 days, and/or we do not receive the items within 5 calendar days from receipt of return label, no refund will be issued. You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.
Please note that orders cancelled prior to shipment will not be refunded for credit card processing fees incurred at the rate of 3%.
All returned items must be in the same condition as when you received it including all of the original packaging. No items will be accepted for return if it is damaged, worn, or altered. Please contact us at +1.833.294.5766 to arrange for your return or email us at info@wilsonsestatejewelry.com.
We will provide you with a return QR code and detailed instructions for your return via FedEx. Once the item is received by us, we will verify the condition of the item and issue a refund within 3 days of receipt. If you have any questions regarding these procedures please contact us at the number provided.
We want you to be happy with your purchase. Wilson's must be contacted within 3 days of delivery of your package if you intend to return your purchase. You have 5 days to return the item for any reason. If Wilson's is not contacted within 3 days, and/or we do not receive the items back no refund will be issued. You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.
Please note that orders cancelled prior to shipment will not be refunded for credit card processing fees incurred at the rate of 3%.
The purchaser is responsible for all international shipping costs. All returned items must be in the same condition as when you received it. No items will be accepted for return if it is damaged or altered. Please contact us at +1.833.294.5766 to arrange for your return or email us at info@wilsonsestatejewelry.com.
We will provide you with a return QR code instructions for your return. You must ship the package back to us, insured for the retail value, and pack the items safely and securely.
Once the item is received by us, we will verify the condition of the item and issue a refund within 3 days of receipt. If you have any questions regarding these procedures please contact us at the number provided.
Store Hours and Information
Appointments are available Monday through Friday, 10 AM to 5 PM at our physical location.
We have select weekend availability depending on staffing! Please check the calendar to see what weekend days are open for booking!
If you do not see a specific date or time available, please give us a call at 833.294.5766!
There is paid street parking along Main Street.
There is free parking around Pretzel Park and on Cresson Street.
We are located on Main Street in Manayunk! Our shop entrance is along the Cotton Street side. We have courtyard entrance, there is a blue/grey gate!
Sizing and Repairs
For orders over $1,000 we offer complimentary sizing if the process and size requested is possible for that particular piece!*
Sizing requests can be made via email or as an order note in your shopping cart.
Sizing takes approximately 5 business days to complete and are processed in the order received.
During an appointment we are happy to provide a professional ring fitting to confirm your size.
Sizing is at the discretion of Wilson's Estate Jewelry.
We also provide one complimentary stone tightening/prong assessment within the first year of purchasing an engagement ring with us.
* If ring is shipped and returned to us for sizing after receipt; the sizing remains complimentary and incurred shipping fees are invoiced to the client!
We only can work on pieces that were sold by us and do not curate custom work.
All jewelry has been assessed by our quality control supervisor before listing to ensure integrity.
Our antique jewelry is sold “as is” and requires thoughtful wear.
We provide one complimentary stone tightening/prong assessment within the first year of purchasing an engagement ring with us.
If a repair is needed on a piece purchased from the store please call us at 833.294.5766 or email us at info@wilsonsestatejewelry.com! We are happy to provide an estimate and coordinate necessary work.
Common repairs include: sizing, stone tightening, polishing, re-tipping, and clasp maintenance.
Please consult our Jewelry Care Guide for thoughtful wear instructions.
Appraisal Services
We can provide appraisals on pieces in our inventory. The cost for this service is $75.00
An appraisal is not the resale value of a piece, it is the replacement value of the piece.
Replacement value ensures finances to re-purchase or re-make lost or stolen jewelry.
Insurance is provided at your own discretion.